Service Request

Please ensure that you have reviewed all training material and tutorial guides prior to submitting a service request. Failure to do so will result in time and material charges to your firm.

*Minimum hourly fees apply.

Guides & Tutorials

Please complete the following service request form to contact our support team. Typical response time is 24-48 Hours for properties with an ACTIVE service agreement.

For urgent matters, please contact us at 888-966-4349 after completing the service request form.

After hours service or emergency service is only guaranteed to properties with an ACTIVE Service Agreement.

Hourly Rates:
Monday - Friday 8 AM -5 PM $150/Hour
Monday - Friday 5 PM-8 AM $250/Hour
Saturday - Sunday $400/Hour

Holidays $400/Hour

*2 Hour minimum charge applies to ALL service requests.

* Service requests marked as high priority will be moved to the top of the cue, however, each will be charged at the premium rate of $250/Hour M-F and $400/Hour weekends and holidays. Minimum hourly fees apply.

*Response times for service requests made from non-contract properties will be handled as scheduling permits.

Service response times are only guaranteed for properties with an ACTIVE service agreement. Warranty requests will be handled per the construction agreement. If your property is not listed, please enter the property name in the appropriate field. A service coordinator will contact you to confirm the details and provide a quotation for service.