SERVICE REQUEST

Please ensure that you have reviewed all training material and tutorial guides prior to submitting a service request.  Failure to do so may result in time and material charges to your firm.  

*Minimum hourly fees apply.

Please complete the following service request form to contact our support team. Typical response time is 24-48 Hours for properties with an ACTIVE service agreement.  Response times for service requests made from non-contract properties will be handled as scheduling permits.

  For urgent matters, please contact us at 888-966-4349 after completing the service request form.

After hours service or emergency service is only guaranteed to properties with an ACTIVE Service Agreement.

Hourly Rates:
Monday - Friday 8 AM -5 PM $150/Hour
Monday - Friday 5 PM-8 AM $250/Hour 
Saturday - Sunday $400/Hour

Holidays $400/Hour
 

*2 Hour minimum charge applies to ALL service requests.  

*10% added to all labor charges for administrative costs. 

10% Fee waived for all invoices paid within 10 days.

If you do not see your property listed below, please contact your manager as your firm does not have an active service agreement. Service response times are only guaranteed for properties with a warranty or ACTIVE service agreement. If your property is not listed please enter the property name in the appropriate field. A service coordinator will contact you to confirm the details and provide a quotation for service.

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IMPORTANT:

When high priority is selected, our technicians will attempt to resolve the matter with the utmost urgency.  If the request is received after hours after hours rates will apply

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